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worst realtor I have ever met. To cocky and waste to the industry
Mr. Mungo, I am very determined to spread the word of the recent experience I had at one of your sites. I Met with David who is in your Fuquay Varina, NC Division and before I could even get my point across of what I was looking for in a home he took the time to show me his piece of paper hung up behind his desk with being the top 5 percent in customer service. Being a business owner myself a ...huge red flag is when someone needs to point this out in the beginning of any conversation. But I was very interested in your homes and congratulated him. After my husband and I finally chose a lot and put a lot hold within your community I was advised to ask around and see how people liked the neighborhood. Doing so I found that people loved their homes but after closing there seemed to be a lack of communication with your customer service department and homeowners. I took the effort, making sure to educate myself as a buyer and emailed your corporate office about this issue I found out. This was the response I got. I’m a little confused – we have a 94.9% customer satisfaction rating at Ashford so I’m not really sure what you feel needs to be resolved. I can tell you that we have an award-winning customer service department that is available to handle the needs of our home owners. There’s more information on our customer service process on our web site here: This was fine and I now had a number associated to what some homeowner's said about you as a builder which made me feel more confident to move forward with my purchase. I called David and told him I wanted to discuss the process of the contract. I told him I felt uncomfortable with a contract and $2000 before even knowing where my house was going to be sitting. Instead of guiding me through what to expect and the process, he told me that I was to analytical and I should go with a resale instead of a presale.. Mind you, I live in a new home now. I asked for the CEO's email but he wouldn't get it for me so now I am looking in every possible place. Even debating on paying a website just to give me the CEO of mungo's email. Sincerely, Nikki

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